Privacy Policy of YouSellWeSend

Effective Date: September 25, 2025

The following privacy policy applies to the online offering at www.yousellwesend.de. In this context, we collect personal data when you visit our website or use our customer portal.

Controller

YouSellWeSend GmbH
c/o 4e digital GmbH
Colonnaden 43
20354 Hamburg
Phone: +49 (0) 40 303832570
E-Mail: datenschutz(at)4elements-gruppe.de
Data Protection Officer: Dr. Stefanie Wegener
E-Mail: swegener(at)ra-wegener.de

Hereinafter referred to as “YSWS”, “we” or “us”.

Collection, Processing and Use of Personal Data

We process your personal data only to the extent necessary. This includes in particular:

• Use of our website (IP address, log files, cookies)
• Use of our customer portal (e.g. registration, login, contract data)
• Processing of inquiries via contact forms
• Optimization and security of our systems
• Sending newsletters (double opt-in, revocable at any time)

Legal Basis for Processing

• Performance of contracts and pre-contractual measures (Art. 6(1)(b) GDPR)
• Consent (Art. 6(1)(a) GDPR)
• Legitimate interest, in particular to ensure IT security and improve our services (Art. 6(1)(f) GDPR)
• Legal obligations (Art. 6(1)(c) GDPR)

Cookies and Tracking

We use cookies and similar technologies.

• Technically necessary cookies are set automatically.
• Statistics and marketing cookies are only activated with your consent.
• You may withdraw or change your consent at any time via our cookie banner.
• For consent management we use Borlabs Cookie. Information: Borlabs Privacy.

🍪 Cookie Overview

Google Analytics
Provider: Google LLC
Purpose: Analysis of user behavior
Storage period: 2 years
Legal basis: Consent

Borlabs Cookie
Provider: Borlabs GmbH
Purpose: Stores cookie settings
Storage period: 1 year
Legal basis: Legitimate interest

Google Ads (Conversion Tracking and Remarketing)
Provider: Google LLC
Purpose: Conversion measurement and display of interest-based advertising
Storage period: up to 1 year (depending on the cookie)
Legal basis: Consent

Disclosure of Data to Third Parties and Service Providers

Disclosure to third parties
Personal data will only be disclosed to third parties where this is necessary to fulfill a contract, where we or a third party have a legitimate interest, or where you have given your consent. Disclosure may also occur if we are legally required to do so or by binding administrative or court order.

Service providers
We also use service providers for the collection and processing of data. These service providers only receive the personal data required for their specific task (e.g. newsletter delivery, hosting). Service providers are engaged as processors and are contractually bound to process data only according to our instructions.

Hosting
Our website is operated by dogado GmbH, Dortmund. We have concluded a data processing agreement with this provider.

Transfer of data outside the EEA
Personal data will only be transferred to countries outside the EEA if you have given your consent, if a legal obligation exists, or if appropriate safeguards are in place (e.g. EU Standard Contractual Clauses).
Some of our service providers (e.g. Google, Tawk.to) are located outside the EU/EEA, in particular in the USA.

Live Chat (Tawk.to)

When using the Tawk.to live chat, your inputs and technical data (e.g. IP address, browser information) are processed and transmitted to the USA.
Further information: Tawk.to Privacy Policy.

Data Retention

We store personal data for as long as is necessary to provide our online services or where there is a legitimate interest. After that, the data is deleted unless statutory or contractual retention obligations exist (e.g. tax or commercial law).

• Contact inquiries: deleted after 12 months
• Contract and billing data: 10 years (tax and commercial law)
• Newsletter data: until withdrawal of consent
• Server log files: 7–10 days

Log Files

When using our website, certain information is automatically transmitted by your browser and stored in log files:

• IP address
• Referrer URL
• Name of the service provider
• Files/information accessed
• Date, time and duration of access
• Transferred data volume
• Operating system and browser information
• HTTP status code

The data is stored for 7–10 days exclusively to ensure system security and error analysis. Longer storage may occur in individual cases for evidence purposes.

Use of External Services and Plugins

Calendly

We use a scheduling service from Calendly LLC (USA). When using the service, personal data is transmitted to and processed by Calendly. Data may be transferred to the USA. Legal basis: Consent.
If you do not want Calendly to process your data, please do not use this service.

Chat (Tawk.to)

We use the live chat service Tawk.to. Provider: tawk.to Inc., 187 East Warm Springs Rd, SB298, Las Vegas, NV 89119, USA.
When using the chat, the following data is processed:

• Chat history
• IP address at the time of use
• Country of origin
• Browser information and operating system
• Time and duration of chat

Data may be processed on servers in the USA. We have a data processing agreement with Tawk.to and use EU Standard Contractual Clauses. Legal basis: Consent.

Contact Forms (Contact Form 7, Conditional Fields, Flamingo, Redirection for CF7)

We use Contact Form 7 and extensions such as Conditional Fields and Redirection for CF7 to provide contact forms.
To manage incoming messages, we use the Flamingo plugin, which stores form inputs in our website’s database.
Legal basis: Art. 6(1)(b) GDPR (contract performance and pre-contractual measures).

WPML (Multilingual Website)

We use the WPML plugin to provide a multilingual website. WPML sets a cookie to store the language selected by the user and to reload it on return visits.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest).

UpdraftPlus (Backups)

We use the UpdraftPlus plugin for website backups. These backups may contain personal data. They are stored on our server or – in case of external storage – transferred to providers such as Google Drive or Dropbox.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest).

WP Armour (Spam Protection)

We use WP Armour to protect our forms from spam. Technical information (e.g. IP address, browser information) may be processed.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest).

Google Analytics

We use Google Analytics (Google LLC, USA). The IP address is anonymized within the EU. Data may be transferred to the USA.
Legal basis: Consent.
Opt-out: http://tools.google.com/dlpage/gaoptout?hl=en

Google Ads (Conversion Tracking and Remarketing)

We use Google Ads (Google LLC, USA).

• Conversion Tracking: checks whether users reached our site via a Google ad.
• Remarketing: enables interest-based advertising on other websites.

The information collected via cookies is transmitted to Google servers in the USA. Google may combine this data with other Google services.
Legal basis: Consent.
Revocation is possible via the Borlabs Cookie Consent Tool.
More info: Google Privacy, Google Ads Technologies

Data Subject Rights

You have the right to:

• Access (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Object to processing (Art. 21 GDPR)
• Withdraw consent (Art. 7(3) GDPR)

You may also object at any time to the processing of your data for advertising purposes.

Right to Lodge a Complaint

You have the right to lodge a complaint with the competent supervisory authority:

Hamburg Commissioner for Data Protection and Freedom of Information
Ludwig-Erhard-Straße 22
20459 Hamburg, Germany

Changes to this Privacy Policy

We reserve the right to update this privacy policy. The current version is always available on our website.